Frequently Asked Questions

To save you time, answer your questions quickly and simply.

According to the style of bag, size of the bag, your customized requirement, and your budget.

You can also show us the sample of bag you want to produce, We will give you a recommendation.

Machine customized is acceptable. we have many different models of paper bag machine can be choiced. If it can’t meet your demand, we can develop a new machine as your requirement. The final quotation will be based on our research and development costs, production costs, and your quantity of purchasing.

  1. Log in to the official website: www.itsmachinery.com
  2.  Call us directly: 0086 592-5996943/008618060975403
  3. Welcome to the company: Unit 1012 Building A, No.3 Riyuanerli Huli District, Xiamen City, Fujian province, China

After the order is confirmed, we will have a dedicated merchandiser  to follow up and give feedback on the production situation to you, and keep you updated to ensure the order is delivered on time.

Yes, it is. As usual, the warranty is 1 year after your receive the machine. And lifetime technical service.

During the production process, we will adopt a strict inspection process to ensure product quality. Through internal inspection, we ensure that the components produced by our company meet the technical requirements; Through external inspection, we ensure that the components produced by our company are up to the standard of this field or higher than it; Finally, doing the whole machine inspection to ensure that the mechanical equipment meets the technical production requirements

The operation manual of the machine will be sent out together with the machine. If you cannot find it after you receive the machine. You can contact our salesperson and we will provide you with an electronic operation manual.

If you want to master the way of operating the machine more quickly, you can have staff learn it from our technicians online or ask our technicians to do training at your factory.

During the warranty period, if you already know what part is damaged, we will provide you with it for replacement free of charge. If you don’t know what the fault is, our technicians will find out the cause of the fault for you online. And we also will replace it for you free of charge. If it is not in the warranty period, do not worry, we can also provide you with parts for replacement.

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As usual, the lead time of our standard machine without making handle function is rough 30days, and the fully automatic machine is rough 60days. 

The lead time of the customized machine is subject to the detailed production requirement.

By sea. Always 1 set of machines, one piece of 40HQ container. Usually, the whole machine is disassembled into several parts to make sure to load easily. The customer can assemble it according to the manual after receiving it

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Customer trust will be the driving force of our unremitting efforts, and customer satisfaction is also our greatest affirmation